Terms and Conditions

  1. Terms and Conditions for Online Payment

These terms and conditions are between Vivamus (a Free Zone LLC registered in Dubai, United Arab Emirates) and the customer or user of Vivamus services.

These terms of use (“agreement”) sets forth the legally binding terms for your use of the site and services. By accessing or using the site or services, you are accepting this agreement and you represent and warrant that you have the right, authority, and capacity to enter into this agreement. Vivamus FZ LLC maintains the https://vivamus.me/ Website (“Site”).

  1. Complete description of goods or services

The Services provided by Vivamus are psychology, counselling and assessments. Vivamus reserves the right to add, edit, delete, or modify the list of services based on its specific needs without the need of any notification of whatever type. Vivamus also reserves the right to provide specific services to specific customer.

  1. Pricing & Currency Information

The standard transaction currency on our e-commerce portal is UAE Dirhams (AED). If the customer is using a credit card supplied by banks other than those in the UAE, the amount on the credit card bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited. We accept payment by Visa, Visa Electron, Maestro and MasterCard.

Vivamus has the right to change the services costs at any point of time; all services payments not authorized and captured will be charged at new prices without prior notification. Vivamus reserves the right to accept or not accept credit card types.

  1. Payment Confirmation

Once a payment has been made and the session has been held, Vivamus will send you an invoice that indicates payment has been completed.

  1. Information accuracy

All information provided by the Customer must be true and correct. Any untruthful or fraudulent information may be treated as a criminal offense, and prosecutable under the governing laws of the UAE. Vivamus reserves the right not to provide a Service in the event of fraudulent or inaccurate data. We reserve the right to share fraudulent data and requests with the relevant criminal justice authorities. Vivamus reserves the right to recover the cost of services, collection charges and lawyers’ fees from persons using the Site fraudulently. Vivamus reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

  1. Return, refund, and cancellation policy

Cancellation and/or refund are covered by our cancellation policy. Cancellations or sessions that are rescheduled within 24 hours of the appointment are charged for, 

If an order has been returned to the Customer to complete missing information for particular service request(s), then the Customer must provide the required information to process the service request(s) within 5 working days. If the Customer does not provide the information within 5 working days, then the pertaining service request(s) will be cancelled and the Customer will be required to resubmit a new order for the relevant service request. All approved service requests in an order will be processed with payment deducted only for the sum of the approved service requests. Refunds will be made only through the Original Mode of Payment. Please allow for up to 45days for the refund transfer to be completed.

  1. Liability

All credit/debit of Visa & mastercard cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties, and will be used for the required payment processing purposes. Both parties will not be handle or retain any payment information.

  1. Privacy policy

Any information provided for a transaction will be maintained in the strictest confidence. 

Vivamus holds the right to change and update the online payment policies and Terms & Conditions occasionally to meet requirements and standards.

  1. Other Terms and Conditions

We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.

Customers using the website who are Minor /under the age of 18 shall not register as a user of the website and shall not transact the website.

Cardholders must retain a copy of transaction records and merchant policies and rules.

Users are responsible for maintaining the confidentiality of any information they provide.

Privacy Policy 

This privacy policy states how Vivamus uses and protects the data collected using the website. Ensuring the safety of your privacy is our commitment. Information we ask you while using the website will only be used in accordance with the privacy statement. We may update or change this privacy policy occasionally to meet requirements and standards.

Information we collect:

We may collect the following information from users:

Name, email address and mobile number if they prefer to send us queries through the website

How the information is used:

We require such information to understand our clients and their requirements, in order to provide value-adding services and relevant communications.

  • Email address, mobile number and name are used to reply to the queries of clients
  • Email address may be used to send special updates and events.

https://vivamus.me/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, https://vivamus.me/ cannot guarantee the security of any information that is disclosed online’’

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Security:

We have taken the required electronic, physical and managerial actions to safeguard the information we collect from clients online.

Other websites:

Vivamus.me is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Website Cookie Policy

Cookies are small bits of data cached in a user’s browser. Vivamus.me utilizes cookies to determine whether you have visited the home page in the past. However, no other user information is gathered.